Where's The Customer Service?

Seriously!?

Pretty much what the world is coming to...

You can't talk to anyone, unless it's to bitch about your bad experience...
But even then....No one really seems to care.

So, I was picking up contacts at the eye place, that we had been going to for the last 10 YEARS... The lady behind the counter says...
"Here's your contacts...But we don't take your insurance anymore..."

WTF - Excuse me...? 

"Did you not know this when I ordered them 2 weeks ago...!???" 

"Uh Yeah, someone was supposed to tell u...cash or card..?"

NEITHER! 

I tell the girl that it was really poor customer service, and she just batted her extremely long fake lashes...and said ..."Yeah well this isn't MY problem..."


Not YOUR PROBLEM...?

Let me tell you....If you are working for a place, no matter where...YOU represent the company...So IT...Is VERY much YOUR PROBLEM!

Where the heck has GOOD customer service gone...?
It's like no one really cares anymore.

I pride myself on treating people well....I may bitch and moan here, but I seriously LOVE customers who come to me, with issues I can fix....And TRUST ME...I can fix just about anything....As long as you're not a dick to me, I'll do just about anything...
(Just about)
(Get ure mind outta the gutter)

The other day....Someone...let's call him George, was working Guest Services...

This dude comes up, obviously frustrated.

He had bought concessions, and tried to go to the theater that was showing up on his phone....But when he got there, his movie wasn't playing....

He was angry, and put out.

He starts off by saying his movie isn't playing in theater 7...

Juggling popcorn, drinks and nachos...

I'm observing from a few feet away, just to see what's happening...

George glances at the customers phone...and notices that the dude is at the WRONG theater -- Like the theater he is supposed to be at is 30 miles South...

HIS PROBLEM....RIGHT...?!

Well kinda.

George - and Im not kidding says this to him...
"Oh...This sucks, you're at the wrong theater...sorry but there's nothing we can do for you...since YOU made the mistake..."

HOLY SHIT....NO!!!!!!

This problem is EASY TO FIX,.....GEORGE...What did you just do!?!

I race over to where the customer was understandably becoming enraged...

"George...actually this is something we can fix."
I look at the customer and apologize for the trouble...I verify his tickets, and get him into the next showing available.

He was very grateful and praised me for taking over....Said some unkind words to George, and went on his way...

Point is...Don't just take the easy way out. 
SERIOUSLY.

Treating people with respect and kindness isn't hard.

Go out and don't be a dick to someone today...Please..?